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Patient Messaging and Payment Collection System
Patient Messaging and Payment Collection System
Collect Patient Dues Efficiently
Securely post and collect patient
dues/deductibles via Text, reduce
collection time, and increase revenues.
Collect Patient Dues Efficiently
Securely post and collect patient
dues/deductibles via Text, reduce
collection time, and increase revenues.
What are we solving?
Billing and collecting payments from insurance companies alone is not sufficient as most people have deductibles and copays. Healthcare practices write off a significant portion of patient deductibles due to unpaid patient balances, impacting the cash flow and bottom line.
Our Solution
A customized patient payment collection system designed especially for healthcare facilities to collect the patient portion of healthcare charges, including copays, deductibles, and past dues, quickly.
Bill and Collect Patient Dues via Text
Simple and easy to use. It takes less than a minute to post charges. Patients receive a text immediately with a link to verify their charges and pay with any card. For extra security and privacy, patients can view the charges only after successfully verifying their identity. Also, patients can directly reply to text messages if they have any questions about the charges and billers can respond back immediately avoiding unnecessary payment delays.
Discount, Installment Payment, and Late Fees
Flexibility to offer discounts or installment payments if the patient is unable to pay the full payment. Also, option to set up late fee and add automatically to balance due if the payment is not made by the due date.
Automated Payment Receipt
Patients will receive an instant payment notification via text and email, including the payment receipt.
Direct Payment Deposit
All payments are securely processed and deposited directly into healthcare organization’s bank account. All payments that are successfully processed can be viewed in real-time on the dashboard.
Automated Payment Reminders
Friendly text reminders are sent automatically until payment dues are cleared.
Securely Communicate by Text
Setup a dedicated Office-Text Number for
your healthcare organization and securely
communicate with patients via Text.
Improve Patient Communication with Secure Text
As text messaging is one of the most preferred communication methods worldwide, use iHealthPay to easily reach and communicate with the patients via Text.
Respond immediately to patient queries
Patients can text or reply if they have any questions about the charges and billers can respond back immediately avoiding unnecessary payment delays.
Reduce the wait-time and missed patient calls
By engaging with the patients via text messaging, free up the phone lines for essential calls and reduce missed and dropped patient calls due to busy phone lines and long hold times.
Avoid Texting from Personal Mobile Number
As iHealthPay is accessible from any desktop computer or a mobile phone, doctors and healthcare staff can view and respond to the text messages from anywhere and anytime and avoid texting from their personal numbers.
Maintain payment & communication history
Maintain patient billing and text communication history, including billing notifications, patient queries, and responses for future reference.